| Event Profile | |
| Class/ Online | Classroom |
| Date | September 23, 2025 |
| Time | 9am to 5pm |
| Venue | Hotel Grand Pacific Singapore 101 Victoria Street Singapore 188018 |
| Fee | 9% GST will apply SGD 520.003 & above: SGD500.00 each For Member SGD 494 3 & above: SGD475 each |
| Note | Two tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request. |
| Other Date(s) | 1) Jun 19, 2025 2) Dec 02, 2025 |
| Trainer | |
| Activity | |
| You may reach us via T: 6204 6214 E: info@ccisg.com Alternatively, you may send below details to register Contact Person Company (optional), Name, Job Title, Mailing Address, Tel, Email Participant(s) Name, Job Title, Email | |
Success today isn’t just about skills—it’s about how you show up.
This dynamic workshop empowers professionals to master contemporary business and social etiquette, blending classic protocols with modern relevance. From virtual poise and inclusive interactions to multicultural sensitivity and digital diplomacy, participants will elevate their personal brand and professional influence.
With hands-on activities and real-world scenarios, this session builds the confidence to connect with clarity, navigate social nuance, and leave a lasting impression across cultures and platforms.
This dynamic workshop empowers professionals to master contemporary business and social etiquette, blending classic protocols with modern relevance. From virtual poise and inclusive interactions to multicultural sensitivity and digital diplomacy, participants will elevate their personal brand and professional influence.
With hands-on activities and real-world scenarios, this session builds the confidence to connect with clarity, navigate social nuance, and leave a lasting impression across cultures and platforms.
Objective
Participants will:
✔ Enhance confidence in formal and informal business settings
✔ Demonstrate cultural intelligence and situational awareness
✔ Communicate more inclusively and professionally (verbal, non-verbal, and digital)
✔ Build a personal brand through etiquette and presence
✔ Navigate social and dining situations with tact and finesse
✔ Apply etiquette principles across global, hybrid, and in-person contexts
✔ Enhance confidence in formal and informal business settings
✔ Demonstrate cultural intelligence and situational awareness
✔ Communicate more inclusively and professionally (verbal, non-verbal, and digital)
✔ Build a personal brand through etiquette and presence
✔ Navigate social and dining situations with tact and finesse
✔ Apply etiquette principles across global, hybrid, and in-person contexts
Outline
Module 1: The New Rules of Courtesy
Module 2: Power Presence in a Hybrid World
Module 3: Navigating Diverse & Global Interactions
Module 4: Strategic Socialising & Networking
Module 5: Dining with Diplomacy
Wrap-Up & Personal Action Plan
- Microaggressions vs. Micro-kindness: Being intentionally inclusive
- Psychological safety in conversations
- Email, chat, and phone etiquette: What’s changed in 2025
Module 2: Power Presence in a Hybrid World
- Dress codes decoded (IRL and online)
- Body language on and off screen
- Professional grooming & camera-ready presence
- Signature style: What does your look communicate?
Module 3: Navigating Diverse & Global Interactions
- Cross-cultural etiquette: Gestures, time, and taboos
- Understanding generational & gendered nuances
- Scenario practice: Hosting international guests, virtual global meetings
- Saying "no" respectfully across cultures
Module 4: Strategic Socialising & Networking
- Confident conversations in networking events
- Self-introductions that stick (offline & online)
- LinkedIn presence & digital introductions
Module 5: Dining with Diplomacy
- Decoding dining etiquette: Buffets, banquets, and boardrooms
- Navigating dietary differences and cultural customs
- Hands-on demo: Napkin placement, seating protocol, polite refusals
Wrap-Up & Personal Action Plan
- Reflection: What’s one habit to start, stop, and sustain?
- Building your etiquette muscle beyond today
Who should attend
- Early-Career Professionals (Ages 25–40) Individuals aiming to enhance their professional presence and confidence in both in-person and virtual settings.
- Client-Facing Teams Sales, business development, and customer service personnel who represent the company and engage directly with clients.
- Management Trainees & Emerging Leaders High-potential employees preparing for leadership roles and representing the organization at various levels.
- Graduating Students & Interns University and polytechnic students transitioning into the professional world, seeking to understand workplace norms and expectations.
- Global & Cross-Cultural Teams Professionals working in multinational environments requiring cultural sensitivity and global etiquette awareness.
- Entrepreneurs & Small Business Owners Individuals who are the face of their brand, interacting with clients, vendors, and stakeholders regularly.
- Administrative & Executive Assistants Staff responsible for coordinating meetings, managing communications, and representing executives.
- Event Hosts & Brand Ambassadors Representatives who engage with the public and stakeholders at events, requiring polished social and professional skills.
Diana Rahman's Profile
Diana Rahman is an ICF ACC-certified coach and a successful Image Consultant, with a decade of experience at Jill Lowe International.
She holds a Diploma in Teaching English to Speakers of Other Languages (TESOL) from the London Teacher Training College and teaches English as a foreign language. Diana also earned an Advanced Certificate in Training and Assessment (ACTA) from the Institute of Adult Learning (IAL), Singapore, and has been a corporate trainer for 24 years.
Following six years in the banking industry, Diana transitioned to her passion—helping others develop soft skills. She has conducted numerous corporate programs, providing training on a wide range of essential topics to executive officers and uniformed staff. These topics include Diana Rahman is an ICF ACC-certified coach and a successful Image Consultant, with a decade of experience at Jill Lowe International.
She holds a Diploma in Teaching English to Speakers of Other Languages (TESOL) from the London Teacher Training College and teaches English as a foreign language. Diana also earned an Advanced Certificate in Training and Assessment (ACTA) from the Institute of Adult Learning (IAL), Singapore, and has been a corporate trainer for 24 years.
Following six years in the banking industry, Diana transitioned to her passion—helping others develop soft skills. She has conducted numerous corporate programs, providing training on a wide range of essential topics to executive officers and uniformed staff. These topics include Professional Image Presentation, Storytelling, Emotional Intelligence, Email Writing, Business & Social Etiquette, Verbal & Non-Verbal Communication, Resilience Building, Confidence Building, Motivation, Stress Management, Goal-Setting, and Customer/Client Management Skills.
One of her notable achievements includes leading a 10-day boot camp for over 200 staff at La Digue Lodge in Seychelles, where she conducted sessions on team building, customer service excellence, and motivation. In 2012, she was recognized with the Promising Star Trainer award by Celebrate Life Holdings Pte Ltd.
Diana's dynamic presentation style and 'live' demonstrations resonate with diverse audiences from industries such as finance, hospitality, healthcare, and education.
In addition to her corporate training, Diana has been a Memory Trainer since 2012, trained by Alan Yip, founder of Mind Edge and Chief Trainer of the Singapore Memory Team. She teaches skills in memory techniques, goal-setting, study skills, and note-taking, among others.
Diana also leads personal development workshops focused on motivation, confidence building, and self-esteem management for girls' homes and women's prisons. She has facilitated workshops across Seychelles, Malaysia, Cambodia, and Vietnam.
In 2021, Diana co-authored the book Venus Rising: The Phoenix Awakens, sharing her personal story of resilience and championing the rise of women in entrepreneurship. The book became an Amazon #1 bestseller in 2022.
She holds a Diploma in Teaching English to Speakers of Other Languages (TESOL) from the London Teacher Training College and teaches English as a foreign language. Diana also earned an Advanced Certificate in Training and Assessment (ACTA) from the Institute of Adult Learning (IAL), Singapore, and has been a corporate trainer for 24 years.
Following six years in the banking industry, Diana transitioned to her passion—helping others develop soft skills. She has conducted numerous corporate programs, providing training on a wide range of essential topics to executive officers and uniformed staff. These topics include Diana Rahman is an ICF ACC-certified coach and a successful Image Consultant, with a decade of experience at Jill Lowe International.
She holds a Diploma in Teaching English to Speakers of Other Languages (TESOL) from the London Teacher Training College and teaches English as a foreign language. Diana also earned an Advanced Certificate in Training and Assessment (ACTA) from the Institute of Adult Learning (IAL), Singapore, and has been a corporate trainer for 24 years.
Following six years in the banking industry, Diana transitioned to her passion—helping others develop soft skills. She has conducted numerous corporate programs, providing training on a wide range of essential topics to executive officers and uniformed staff. These topics include Professional Image Presentation, Storytelling, Emotional Intelligence, Email Writing, Business & Social Etiquette, Verbal & Non-Verbal Communication, Resilience Building, Confidence Building, Motivation, Stress Management, Goal-Setting, and Customer/Client Management Skills.
One of her notable achievements includes leading a 10-day boot camp for over 200 staff at La Digue Lodge in Seychelles, where she conducted sessions on team building, customer service excellence, and motivation. In 2012, she was recognized with the Promising Star Trainer award by Celebrate Life Holdings Pte Ltd.
Diana's dynamic presentation style and 'live' demonstrations resonate with diverse audiences from industries such as finance, hospitality, healthcare, and education.
In addition to her corporate training, Diana has been a Memory Trainer since 2012, trained by Alan Yip, founder of Mind Edge and Chief Trainer of the Singapore Memory Team. She teaches skills in memory techniques, goal-setting, study skills, and note-taking, among others.
Diana also leads personal development workshops focused on motivation, confidence building, and self-esteem management for girls' homes and women's prisons. She has facilitated workshops across Seychelles, Malaysia, Cambodia, and Vietnam.
In 2021, Diana co-authored the book Venus Rising: The Phoenix Awakens, sharing her personal story of resilience and championing the rise of women in entrepreneurship. The book became an Amazon #1 bestseller in 2022.
